Six things to understand about how H999 handles your personal information before reading the full policy.
H999 collects the minimum personal data required to operate your account, verify your identity, process PKR transactions, and comply with our legal and regulatory obligations. We don't collect data for its own sake.
All data transmitted between your device and H999 is protected by 256-bit SSL encryption. Sensitive data at rest is stored using industry-standard encryption. Your payment credentials are never stored on H999 servers.
H999 does not sell, rent, or trade your personal information to unaffiliated third parties for marketing purposes. Your data is shared only as described in this Privacy Policy – never commercially exploited.
You can request access to your data, ask for corrections, request deletion, or ask us to restrict how we use it. H999 will respond to all data rights requests within 30 days of receipt.
H999 uses essential, functional and analytics cookies. You can review cookie settings in your browser at any time. We clearly explain what each cookie type does in this policy.
H999 only sends promotional emails and SMS messages to players who have opted in. You can unsubscribe from marketing communications at any time from your account settings or via the unsubscribe link in any email.
This Privacy Policy explains how H999 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects personal information belonging to registered players, visitors, and any individuals who interact with H999 through the website at h999.cash or through any related services, communications, or features.
H999 takes privacy seriously. We understand that Pakistani players are increasingly aware of how their personal data is used online, and we believe you deserve complete transparency about our data practices. This policy has been written in plain, accessible English so that every H999 player can understand it without needing a legal background.
By creating an H999 account, depositing funds, placing bets, or otherwise using the H999 platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the data practices described herein. If you do not agree with this policy, you should not use H999 and should contact us to request closure of any existing account.
Scope: This Privacy Policy applies to all personal data collected by H999 in connection with the operation of its platform, including data collected via the website, mobile browser, customer support channels (live chat, email, phone), and any promotional or survey interactions. It does not apply to third-party websites or services that may be linked from H999, each of which has its own privacy practices.
H999 collects personal data through several channels during the course of providing its gaming and betting services. The categories of data we collect are as follows:
Registration Data: When you create an H999 account, we collect your full legal name, date of birth, Pakistani mobile number, email address, and the password you create (stored only in hashed form – your plain-text password is never stored by H999).
Identity Verification Data (KYC): To comply with anti-money laundering requirements and to verify your age, H999 may collect copies of your Computerised National Identity Card (CNIC), proof of address, and in some cases a selfie photograph for liveness verification. This data is processed and stored securely with strict access controls.
Payment Data: When you make deposits or request withdrawals, H999 collects transaction records including the payment method type (e.g. Easypaisa, JazzCash, IBFT), transaction reference numbers, amounts in PKR, and timestamps. H999 does not store full card numbers, mobile wallet PINs, or bank account passwords.
Gaming Activity Data: H999 maintains records of your gaming activity including bets placed, games played, bet amounts, outcomes, bonus usage, and session duration. This data is used for account management, dispute resolution, regulatory compliance, and responsible gaming monitoring.
Device and Technical Data: H999 automatically collects technical information when you access the platform, including your IP address, device type, operating system, browser type and version, screen resolution, and referral URL. This data helps us optimise the platform for Pakistani users and detect fraudulent or suspicious access patterns.
Communications Data: When you contact H999 customer support, we record and retain the content of communications including live chat transcripts, emails, and call recordings (where applicable). This data is used for quality assurance, dispute resolution, and training purposes.
H999 only collects sensitive personal data (such as CNIC documents) where required by law or regulatory obligation, and such data is subject to enhanced security controls and access restrictions.
H999 uses the personal data we collect for the following purposes:
H999 processes your personal data on the following legal grounds:
H999 does not sell, rent, or commercially share your personal data with unaffiliated third parties. We share data only in the following limited circumstances:
H999 will never share your personal data with third-party marketing agencies for the purpose of sending you unsolicited commercial communications from other businesses. Any marketing communications you receive will only ever be from H999 about H999 products and promotions.
H999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with our legal, regulatory and contractual obligations. The following retention periods apply:
After applicable retention periods expire, H999 will securely delete or anonymise your personal data. Anonymised, aggregated data (which cannot identify individual players) may be retained indefinitely for statistical and analytical purposes.
H999 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, loss, theft, alteration, or disclosure. Our security framework includes:
No internet-based system can guarantee absolute security. While H999 takes every reasonable precaution, we cannot guarantee that data breaches will never occur. In the event of a breach affecting your personal data, H999 will notify you and relevant authorities in accordance with applicable requirements, typically within 72 hours of becoming aware of the breach.
H999 uses cookies and similar tracking technologies to operate the platform, remember your preferences, understand how players use the site, and deliver a better experience. A cookie is a small text file stored on your device by your browser when you visit a website. H999 uses the following categories of cookies:
You can manage or disable non-essential cookies through your browser settings. Please note that disabling functional cookies may affect your H999 experience, such as requiring you to re-enter preferences on each visit. Disabling essential cookies will prevent you from logging in and using the platform.
H999 respects your rights regarding your personal data. As an H999 player, you have the following rights, subject to applicable legal requirements and regulatory obligations:
To exercise any of these rights, contact H999 by emailing support@h999.cash with the subject line "Data Rights Request". H999 may need to verify your identity before processing a data rights request to protect against fraudulent requests from third parties.
H999 is required by its gaming licence and applicable anti-money laundering regulations to verify the identity of its players. The KYC (Know Your Customer) process is a legal obligation, not a choice H999 makes independently.
KYC verification at H999 may be required at the following points:
Standard KYC documents accepted by H999 include a valid CNIC (front and back), a recent utility bill or bank statement as proof of address, and proof of payment method ownership where relevant. All KYC documents are processed through secure channels and stored with restricted access. They are used exclusively for verification purposes and are not shared with third parties beyond what is required by law.
H999 recommends completing KYC verification proactively after registration rather than waiting until a withdrawal triggers the process. This ensures faster withdrawal processing when you want to access your PKR winnings.
H999 strictly prohibits use of its platform by anyone under 18 years of age. H999 does not knowingly collect personal data from minors. If H999 discovers or is notified that personal data has been collected from a person under 18, we will immediately close the account, delete the associated personal data, and – where applicable – report the incident to relevant authorities.
If you are a parent or guardian and believe your child may have registered on H999, please contact us immediately at support@h999.cash with details. H999 will investigate and act on all such notifications as a priority.
H999 uses age verification mechanisms at registration and during KYC processes specifically to prevent minors from accessing its gaming services.
H999 sends promotional communications about bonuses, new games, seasonal offers, and platform updates only to players who have given explicit opt-in consent to receive such communications. We send marketing via email and SMS to Pakistani mobile numbers registered on verified accounts.
You can manage your marketing preferences at any time through the following methods:
Opting out of marketing communications does not affect transactional communications. H999 will continue to send account-related notifications (e.g., deposit confirmation, withdrawal processed, security alerts) regardless of marketing preferences, as these are necessary for the operation of your account.
The H999 platform may display or reference third-party services such as game providers, payment processors, and responsible gaming support resources. These third parties operate independently of H999 and have their own privacy policies. H999 is not responsible for the privacy practices of third-party services and players are encouraged to review the privacy policies of any third-party services they interact with in connection with their H999 account.
Specifically in relation to game providers: when you play a game powered by a third-party studio through H999, your gameplay data is necessarily processed by that studio's gaming engine. H999 takes care to partner only with licensed, reputable studios that operate appropriate data protection practices and are required to process player data strictly in accordance with their licensing conditions.
H999 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, regulatory requirements, or platform features. When material changes are made, H999 will notify active account holders via registered email and/or an in-platform notification at least 7 days before the updated policy takes effect.
The "Last updated" date at the top of this policy will always reflect the most recent revision. If you continue to use H999 after the effective date of an amended Privacy Policy, you are accepting the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how H999 protects your data.
Version history: H999 maintains an internal version history of all Privacy Policy revisions. If you wish to review a previous version of this policy or require confirmation of what terms were in effect on a specific date, please contact us at support@h999.cash.
If you have any questions about this Privacy Policy, want to exercise your data rights, or want to raise a concern about how H999 handles your personal data, please contact the H999 Privacy team using the following details:
H999 is committed to resolving all privacy concerns fairly and transparently. If you are dissatisfied with our response, you retain the right to escalate your concern to the relevant regulatory authority for data protection in the applicable jurisdiction.
Gaming involves real financial risk and should be treated as entertainment only. H999 provides deposit limits, session timers, cooling-off periods and self-exclusion tools. If you are concerned about your gaming, please visit our Responsible Gaming page. You must be 18 or older to use H999.